Megan Wong is a research‑led service designer working in complex institutional environments to create inclusive, human‑centred services.
Her practice centres on careful observation, deep listening and making sense of qualitative insight—translating lived experience into clear, meaningful service responses. She is particularly drawn to moments of ambiguity and tension, interrogating assumptions to reveal the less visible forces shaping behaviour and decision‑making.
She values work that is thoughtful, ethical and grounded in people’s real experiences, prioritising care and long-term impact over quick fixes.
Her practice centres on careful observation, deep listening and making sense of qualitative insight—translating lived experience into clear, meaningful service responses. She is particularly drawn to moments of ambiguity and tension, interrogating assumptions to reveal the less visible forces shaping behaviour and decision‑making.
She values work that is thoughtful, ethical and grounded in people’s real experiences, prioritising care and long-term impact over quick fixes.
Selected publications
AG23 magazine
The Afterlife of Plastics
2020
Public speaking
ALIA National Conference
Shhh...or not? Co-designing quiet in noisy libraries
2026
Melbourne Design Week
Tracing Afterlives: Challenging the ‘disposability’ of plastic waste
2022